Information and Terms of Stay

Deposit Insurance

Travel insurance is not included in the booking, but we strongly recommend taking out suitable travel insurance. You may arrange this independently or contact your trusted insurance provider.

Pets

Small pets are allowed upon request and subject to confirmation by the hotel.

For organisational and hygiene reasons, pets are not permitted in the restaurant or in the Wellness Centre.

Any damage caused to people, furnishings or the hotel facilities will be the responsibility of the pet owner.

Payment

We prefer payment in cash.

Payment by credit or debit card is also accepted (Visa, Maestro, Mastercard, Eurocard and Carta ED).

Cheques are also accepted.

Booking Information

• Check-in
  On the day of arrival, rooms will be available from 2:00 pm. If you expect to arrive after 8:00 pm, please inform us in advance.
• Check-out
  On the day of departure, rooms must be vacated by 10:00 am.
• Late Check-in / Early Check-in
  Late check-in and early check-in are available subject to availability and prior confirmation by the hotel.
• Offers and discounts cannot be combined and are subject to confirmation by Management.
• Tourist Tax
  Rates do not include the tourist tax, which will be charged at departure at a rate of €2.00 per person per night, applicable from the age of 14.

Booking Confirmation

To confirm the booking, a 30% deposit of the total amount of the stay is required.

Discounts

• Children 0–2 years: FREE without cot and meals (cot + meals €8.00 per day)
• Children 3–8 years:
• Children 9–12 years:
• Teenagers 13–16 years:
• Adults in an additional third bed: -10%

Supplements

• Full board: available upon request, with a supplement of €20.00 per person per day.
• Double room for single use: 50% supplement.
• Short stays: a 25% supplement applies to stays of fewer than 5 nights.

Cancellation Policy

Cancellation is free of charge up to 25 days before the arrival date.

For cancellations made within 25 days of the arrival date, the deposit paid will not be refunded.

In the event of no-show, late arrival or early departure, no refunds or reductions will be granted for the stay or for services not used.

Cancellations must be made in writing.

In the event of unforeseen circumstances that may prevent you from travelling, we kindly ask you to contact us as soon as possible. We will do our best to find the most convenient solution together regarding the deposit.